FAQ

PAYMENT

How can I pay for your products?

We accept PayPal, all major debit or credit cards such as VISA, MasterCard, Maestro and more.

If I have a problem with payment?

If you have any problem with one of our payment methods, please contact us and we will help!

 

SHIPPING & DELIVERY

What countries do you ship to?

We ship to major countries worldwide.

Can I get free shipping?

Yes, we offer free shipping if you spend over $40 at out website.

How long does shipping takes?

Depending on your closest location, orders will be shipped from one of our teams warehouses in USA, UK, Italy and Australia.

Europe: 4-8 business days.
- US: 4-6 business days.
- Australia & New Zealand: 5-10 business days.
- Rest of the World: 6-12 business days.

Can I get the tracking information?

Yes! We ship all of our orders with tracking.


RETURNS

What to do if I haven't received my order?

Sometimes things can happen, if you have not received your order please contact us and we will try to resolve it.

PRODUCTS

Are your cases really unbreakable?

Yes! We tested it and we could not break it.

What are your phone cases made of?

Our snap cases are made of hard plastic (polycarbonate), and our tough cases are dual layer, made of shock absorbing TPU inside and outside is hard plastic (polycarbonate) shell.

Which phone models do you have cases for?

We offer variaty of phone cases models including from latests iPhone, Samsung, Huawei, LG to oldest. If you could not find case for you phone model, please contact us and we will do everything to add this model.


Does the wireless chargers work with Madore cases?

Yes it does.


Who designs Madore cases?

Our cases are created by our internal team of graphic designers that are highly passionate about latest trends in fashion and style.

WARRANTY

We got you covered with 12 months international warranty. Our cases don't break, colors don't fade or peel off.